Legal documents

1. Definitions

Offer — this document, published at brightwalk.ru/legal.

Acceptance — the full and unconditional acceptance of this Offer by completing payment for a chosen plan.

Service — the BrightWalk web application at brightwalk.travel, providing personalised walking routes around St. Petersburg with an audio guide and the AI assistant Bright (walk planner, nearby-places guide, live voice dialogue).

User — any individual who accepts the terms of this Offer.

Subscription — paid access to the Service's premium features for the paid period: 1 (one) calendar month, or 12 (twelve) calendar months when paying "yearly".

2. Subject matter

The Provider shall grant the User access to the BrightWalk Service in accordance with the chosen plan, and the User shall pay for such access on the terms of this Offer.

3. Plans and pricing

3.1. Current subscription plans:

3.2. All prices are in Russian Rubles (RUB).

3.3. The Provider may change plan prices by notifying Users at least 7 (seven) calendar days before the changes take effect. A price change does not affect an already paid period.

3.4. Yearly payment. The User may pay for 12 (twelve) calendar months in advance in a single payment. The yearly price is 12 months at the plan's monthly price less a discount: 20% for payments made up to and including December 31, 2026 (launch promotion, Moscow time) and 15% for payments from January 1, 2027, rounded to a whole rouble. The amount shown on the payment page is the amount charged. The discount is determined by the payment date and applies to the whole paid year.

3.5. Live voice minutes (VIP and Max plans) are provided per month, not for the whole term: with yearly payment the limit (400 or 600 minutes) resets for each paid month starting from the payment date; unused minutes do not carry over. Minutes count the full time of a voice dialogue, not only the length of replies: the User's speech, the pause while a reply is prepared and the reply itself (pauses between turns count for no more than 20 seconds at a time). Once the limit is used up, live voice is unavailable until the next month; the other features of the plan remain available.

4. Payment and renewal

4.1. Payment is made electronically via the payment service integrated on brightwalk.ru.

4.2. The subscription is activated upon receipt of payment.

4.3. The subscription is valid for the paid period (1 or 12 calendar months from the payment) and is not renewed automatically at its end: no repeat charges are made without a new action by the User. To renew, the User pays again; if payment is made before the current subscription ends, the new period is added to the remaining time.

4.4. When the paid period ends, the User moves to the free "Basic" plan. Account data is retained.

5. Refunds

5.1. The User may cancel the subscription and receive a full refund within 14 (fourteen) calendar days of payment, provided the service has not been used.

5.2. The service is considered used if the User has performed at least one of the following actions under the paid plan:

• viewed route waypoints beyond the free plan limit;
• listened to the audio guide;
• submitted queries to the AI route assistant or to Bright;
• used live voice (consumed minutes).

5.3. To request a refund, send an email to help@brightwalk.ru stating your account email and reason for the request.

5.3.1. Yearly subscription. Within 14 days of payment, clauses 5.1–5.2 apply. After that period, or if the service has been used, the User may cancel at any time and receive a refund for the full unused months of the paid period at the yearly price (the yearly amount divided by 12), less the Provider's actual costs incurred in performing the contract (Article 32 of the Russian Consumer Protection Law). A month that has already begun counts as used. Access to paid features ends upon refund.

5.4. Refunds are processed within 10 (ten) calendar days of approval, to the original payment method.

6. Rights and obligations

The Provider shall:

• make reasonable efforts to maintain Service availability;
• notify Users of changes to this Offer;
• keep User personal data confidential in accordance with the Privacy Policy.

The User shall:

• use the Service for personal, non-commercial purposes only;
• not share account access with third parties;
• comply with the terms of this Offer.

7. Liability

7.1. The Provider is not liable for temporary unavailability of the Service caused by factors outside the Provider's control (provider outages, force majeure, third-party actions).

7.2. Texts and voice of the AI assistants are generated automatically by a neural network and may contain inaccuracies; information about places (including opening hours and distances) is for reference only. The User is responsible for assessing route safety, obeying traffic rules and staying attentive while walking — including when using the Service on the move.

7.3. The Provider's total liability to the User shall not exceed the amount paid by the User for the most recent paid period (one month or 12 months).

8. Acceptance and term

8.1. This Offer takes effect upon publication at brightwalk.ru and remains valid indefinitely until withdrawn by the Provider.

8.2. Acceptance occurs when the User completes payment for any paid plan. Clicking the payment confirmation button constitutes the User's full agreement to these terms (Article 438 of the Civil Code of the Russian Federation).

8.3. The agreement is deemed concluded upon acceptance and is valid for the paid period, with renewal by new payment per clause 4.3.

8.4. The Provider may withdraw the Offer at any time before acceptance. Changes to the Offer do not apply to already concluded and paid agreements for the current period.

9. Disputes and governing law

9.1. This Offer is governed by the laws of the Russian Federation.

9.2. For any questions or disputes, the User may contact help@brightwalk.ru. The Provider will respond within 30 (thirty) calendar days of receipt.

10. Provider details

1. Data we collect

1.1. On registration: email address, name (if provided).

1.2. During Service use: route browsing history, language preferences, route ratings, walk progress.

1.2.1. When using Bright (the AI assistant): the text of your requests, routes generated for you and routes you saved, places marked as visited; geolocation (device coordinates) — only while you use the free-roam guide, with the permission you grant in your browser or phone; you can withdraw it in device settings at any time, but then the free-roam guide and "near you" voice will not work.

1.2.2. When using live voice (VIP and Max plans): microphone audio during a voice session and the spoken reply. The Company does not store recordings of conversations. Only the number of seconds used (to count plan minutes) is stored, by month.

1.3. Technical data: IP address, browser type, cookie data — collected automatically to ensure the Service functions correctly.

1.4. Payment data: the Company does not store card details. Payments are processed by the payment operator; to issue a fiscal receipt, the payment operator and the online cash-register service receive your email address and the name and amount of the payment. We keep payment records (plan, amount, status, subscription term).

2. Legal basis and purposes

Personal data is processed on the following grounds (Article 6, Federal Law No. 152-FZ):

• Contract performance — account management, authentication, subscription management and payment processing;
• User consent — route personalisation, use of geolocation and voice, transfer of data to the AI platform abroad (clause 3), Service improvement, update notifications.

Operations performed on data: collection, recording, organisation, accumulation, storage, updating, use, transfer (in cases under clause 3), deletion, destruction.

3. Third-party data sharing

The Company does not sell or transfer personal data to third parties, except in the following cases:

• Payment operators and the online cash-register service — to process subscription transactions and issue receipts;
• Government authorities — as required by Russian law.

AI features (route matching, Bright, the AI guide, text-to-speech and live voice) use the external platform OpenAI (USA); requests go through our intermediary server outside the Russian Federation. Account data (email, name) is not shared. Only what is needed to produce a reply is sent: the text of requests and messages, for live voice — microphone audio for the duration of the session, and a description of places near you built from your coordinates (the coordinates themselves are not sent, only place names, distances and directions). This is a cross-border transfer of data; by using these features the User consents to it. We do not keep voice recordings.

4. Storage and security

4.1. The Company takes appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

4.2. Data is retained for the duration of the account and for 3 years after deletion, in accordance with applicable legal requirements.

5. User rights

The User has the right to:

• obtain information about what data is being processed;
• request correction of inaccurate data;
• request deletion of data (account deletion);
• withdraw consent to data processing.

To exercise these rights, send a request to help@brightwalk.ru. Response time: up to 30 days.

6. Cookies

6.1. The Service uses cookies to enable authentication and correct operation of the application.

6.2. The User may disable cookies in their browser settings. This may affect the ability to sign in to the Service.

7. Consent

By registering with the Service, the User gives consent to the processing of their personal data in accordance with this Policy. Consent is freely given, specific, informed and unambiguous. The User may withdraw consent at any time by contacting help@brightwalk.ru — withdrawal results in account deletion.

Ishtár LLC acts as the data controller and operates in accordance with Federal Law No. 152-FZ "On Personal Data".

8. Policy changes

The Company may update this Policy. The current version is always available at brightwalk.ru/legal#privacy. Users will be notified by email of material changes.